The following privacy policy describes how we, (Alabali), and our
affiliates collect, store, use, process, retain, transfer, disclose and protect
your personal information.
This Privacy Policy applies to all users of our apps, sites,
services or products ("Applications"), unless covered by a separate
privacy policy.
Please read this Privacy Policy carefully to ensure that you
understand our data processing practices. Unless otherwise specified, all
capitalized terms used in this Privacy Policy shall have the same meaning
ascribed to them in the Terms of Use.
This Privacy Policy includes the following:
- ·
Personal Information We Collect
- ·
Use of Personal Information We
Collect
- ·
Sharing Personal Information, We
Collect
- ·
Retention of personal information
- ·
Accessing and correcting personal
information
- ·
Where do we store your personal
information?
- ·
Security of your personal
information
- ·
Changes to this Privacy Policy
- ·
Acknowledgment and approval
- ·
Marketing and promotional materials
- ·
Anonymous data
- ·
Third Party Platforms
- ·
How to contact us
Personal Information We Collect:
We collect information that identifies or can be used to identify,
contact or locate the person or device to which such information relates
("Personal Information"). Personal information includes, but is not
limited to, name, address, date of birth, occupation, phone number, email
address, bank account, credit card details, gender, identity (including or
other government entity issued ID, vehicle information, photo, nationality,
phone number of our users and non-users in your phonebook). mobile data, health
and related financial information, biometric information (including but not
limited to facial recognition).In addition, to the extent that other
information, including a profile and/or a unique identifier, is associated or
combined with personal information Personal information we collect may be
provided by you directly or by third parties (for example, when you register or
use the Application, when you contact our customer services, or otherwise
provide personal information to us). We may collect information in various
forms and purposes (including purposes permitted by applicable law).
Information obtained from you or directly from your mobile device:
When you register and create an account with us using the
Application, you must provide us with certain personal information, including
your name, physical address, email address and phone number. If you are using
the Application as a service provider, you must provide us with additional
personal information as part of the service provider setup process. This will
include your vehicle details (licenses, approvals and other authorizations for
you to operate the vehicle and provide transportation services), your insurance
policy, and your bank account.
When you use the Application, you are required to provide us with
relevant information that we may reasonably require in order for the
Application to function, for example:
If you are using the Application as a user, you will need to
provide us with information about the type of service you are seeking and
pick-up and/or delivery details.
If you are using the Application as a service provider, for the
Application to function, you will need to provide us with information about the
services for which you can accept requests at that time, and your current
details, and after you have accepted a service request from the User as the
Service Provider, you may need to provide us with other data that We need it to
manage the application and ecosystem, and to monitor the general use of the
application.
If you use and/or when a payment or transfer is made through
electronic money and/or the electronic wallet facilities offered by us, if you
are the payer or sender, you will provide us with information relating to the
use, payment or transfer, including but not limited to details of the transfer
and/or the recipient of the payment, the amount of payment paid, the type of
payment card or account used, the name of the issuer of the payment card or
account, the name of the holder of that payment card or account, the payment
card or account identification number, the verification code for the payment
card or account and the expiration date of the payment card or account Payment
or account, as applicable.
If you intend to apply as a registered or verified account holder
for our electronic money facility, you will provide us with the requested
information including but not limited to your full name, ID numbers, type of ID
you are using for registration, address, gender, place and date of birth,
occupation, tax details and nationality and/or biometric data.
If you intend to add your payment card or account as a payment
source in the Application, you will provide us with information regarding the
type of payment card or account registered, the issuer of the payment card or
account, the name of the holder of the payment card or account, the payment
card or account identification number and the verification code for the payment
card or The account and the expiration date of the payment card or account, as
applicable.
Information collected when you use the App or visit our website:
Anytime you use the Application or visit our Website, we may
collect certain technical data related to your use such as Internet Protocol
(IP) address, information such as previously or later web pages, the duration
of each visit/session, Internet Device Identity (ID) or control address, Access
to media, mobile advertising identifier, and other device information including
information about the manufacturer, model, and operating system of the device
you are using to access our App or Website.
Anytime you use the App or visit our Website, certain information
may also be collected on an automated basis using cookies. Cookies are small
application files that are stored on your computer or mobile device. We use
cookies to track user activity to improve the user interface and experience.
Most mobile devices and Internet browsers support the use of cookies; But you
can adjust the settings on your mobile device or Internet browser to refuse
several types of cookies or certain specific cookies. Your mobile device and/or
browser will also enable you to delete any previously stored cookies at any
time. However, this may affect the functionality available on the App or our
website.
Anytime you use the App through your mobile device, we will track
and collect your location information in real time. In some cases, you will be
prompted or required to activate the GPS on your mobile device to enable us to
give you a better experience using the Application (for example, to provide you
with information about how close the Service is to you). You can always choose
to temporarily disable geolocation tracking information on your mobile device.
However, this can affect the functionality available in the application.
If you use and/or when a payment or transfer is made through
electronic money and/or the e-wallet facility we offer, we may collect certain
information regarding your source of funds for recharge (including bank account
details), withdrawal recipient account details and record Transaction
(including recipient details), invoice details, invoice details, and phone
number details.
If you use a Virtual Account that we make available to you to
receive electronic money and/or e-wallet payments from a payer, whether you are
a service provider or a merchant, we may collect certain information relating
to your use including but not limited to the Service and/or the goods handled ,
the amount you collect from the details of each transaction, withdrawal or
settlement, and the date of withdrawal or settlement.
If you use and/or pay through a payment card or account you add in
the Application, we may collect certain information regarding transaction
history (including recipient details), bill details, bill details, and phone
number details.
Information collected from third parties:
We may also collect your personal information from third parties
(including our agents, vendors, suppliers, contractors, partners and any other
persons who provide services to us, who collect your personal information
and/or perform functions on our behalf, or with whom we cooperate). In such
cases, we will collect your personal information only for the purposes for
which you engage these third parties or in connection with them or for the
purposes of our cooperation with such third parties (as the case may be). In
particular when you register for a payment card or account through the
Application and/or access and add and/or link a payment card or account to the
Application, we may collect certain financial information and your financial
history (including but not limited to payment ) a record of card transactions,
account, payment card, account details and mapping and/or payment card or
account status and status) from this payment credential issuer or other third
parties.
Information about third parties that you provide to us:
You may provide us with personal information about other
individuals (including personal information about your spouse, family members,
friends or other individuals). You will of course need their consent to do this
- see 'Acknowledgment and Consent' below for more information.
We do not authorize, endorse or prohibit the installation or use
of in-vehicle recording devices in any vehicles. When these devices are
installed and used in any vehicles, we do not collect any personal information
from any in-vehicle recordings by such devices, and no collection of personal
information from these in-vehicle recordings is performed on our behalf.
Personal information from these in-vehicle recordings is collected at the
service provider's sole discretion. We have no control over such collection of
Personal Information by the Service Provider and any subsequent use or
disclosure by the Service Provider of Personal Information so collected. Where
you are a service provider and choose to install and use in-vehicle recording
devices in your vehicle, you are solely responsible for notifying the user.
Where you are a user and have any objection to the use of in-vehicle recording
devices in the vehicle of any Service Provider, you must notify the Service Provider
directly and it will be your own responsibility to do so.
When you use the chat features of our application, you will
provide us with the phone numbers of our application users stored in your
mobile phonebook to enable you to use our chat features and for other internal
purposes.
Use of Personal Information We Collect:
We may use the personal information collected for any of the
following purposes as well as for other purposes permitted by applicable law
("Purposes"):
When you are a user, we may use your personal information:
- •
to identify you, to register you as a
user and to administer, verify, deactivate or as such manage your account;
- •
to facilitate or enable any
verification as we may consider necessary in our discretion before a service
provider provides you with services or before we register you as a user,
including performing know-your-customer and credit-scoring;
- •
to enable service providers to provide
you with those services you have requested;
- •
to process and facilitate orders and
payment transactions you make, including transactions made through any payment
card or account available through the Application where applicable;
- •
to notify you of any transaction or
activities that have occurred within the Application or any other system
connected to our Application;
- •
to facilitate account and/or wallet
linkage, if an account and/or wallet linking feature is initiated between an
Alabali account or Alabali Wallet and the third-party platform;
- •
to communicate with you and send you
information in connection with the use of the Application;
- •
To notify you of any updates to the
Application or changes to the Services available;
- •
to process and respond to inquiries
and comments received from you;
- •
to maintain, develop, test, improve
and customize the Application to meet your user needs and preferences;
- •
to monitor and analyze user
activities, behavior and demographic data including trends and use of the
various services available on the Application;
- •
to process and manage your reward
points;
- •
to offer or provide services from our
affiliates or partners;
- •
To send you direct or targeted
marketing communications, advertisements, coupons, surveys and information
about special offers or promotions.
- •
When you are a service provider, we
may use your personal information:
- •
to identify and register you as a
service provider and to administer, administer or otherwise verify your
account;
- •
to facilitate or enable any
verification as we may consider necessary at our discretion prior to your
registration as a Service Provider, including for KYC and credit registration;
- •
to enable you to provide services to
users;
- •
to process, facilitate and complete
payments due to you in connection with any services you have provided;
- •
to communicate with you and send
information to you in connection with the provision of your services, including
transmitting user requests to you and facilitating your acceptance of such
requests;
- •
to provide you with notice and updates
to the Application or changes to the way the Services are provided;
- •
to provide you with a report regarding
the services you have provided;
- •
to process and respond to comments
from users about the services you provide;
- •
to maintain, develop, test, improve
and customize the Application to meet your needs and preferences as a service
provider;
- •
to monitor and analyze user
activities, behavior and demographic data including trends and the service
provider's response to the various services available on the Application;
- •
to process and manage your reward
points;
- •
to offer or provide services from our
affiliates or partners;
- •
To send direct or targeted marketing
communications, advertisements, promotions, surveys and information on special
offers or promotions.
- •
Whether you are a user, a service
provider, or otherwise provide personal information to us, we may also use your
personal information generally for the following purposes (although in each
case we will always act reasonably and not use more personal information than
is required for a particular purpose)
- •
To carry out related business
operations and functions;
- •
To monitor application usage, manage,
support and improve the efficiency of performance, growth, user experience and
functionality of the application
- •
To provide assistance with respect to
and resolution of any technical difficulties or operational problems with the
Application or the Services;
- •
To generate statistical information
and analytics data for the purpose of testing, research, analysis, product
development, business partnership and collaboration;
- •
to prevent, detect and investigate any
prohibited, illegal, unauthorized or fraudulent activities;
- •
to facilitate transactions of business
assets (which may extend to any merger, acquisition or sale of assets)
involving us and/or any of our affiliates;
- •
To enable us to comply with our
obligations under any applicable law, including but not limited to responding
to inquiries, investigations or regulatory directives, complying with
regulatory filing requirements, preparing reports, licensing, and performing
audits, due diligence and investigations.
Sharing Personal Information We Collect:
We may disclose, allow access to, or share your personal
information with affiliates and other parties for any of the following purposes
as well as for other purposes permitted by applicable law:
where you are a user, for the purpose of enabling a service
provider, to perform or provide a service;
where you are a service provider, for the purpose of enabling the
user to request or receive a service from you;
Where required or authorized by applicable law (including but not
limited to responding to inquiries, investigations, or regulatory directions,
or complying with legal or regulatory filing and reporting requirements, and
licensing requirements), for the purpose identified as such applicable law;
when instructed, requested, requested, or authorized by government
authorities, for the purpose specified in government policy, regulations or
applicable law;
where there is any form of legal process between you and us, or
between you and a third party, in connection with or in connection with the
Services, for the purposes of that legal process;
in connection with any verification that we or any third party may
consider necessary before a Service Provider provides you with Services or
registers you as a User, including for KYC and credit registration;
Where we enable our Services on the third-party platform, (i) to
help us obtain your personal information and/or (ii) to register you or allow
you to use our Services from those platforms.
in the event of an emergency related to your safety (whether you
are a user or a service provider) for the purposes of dealing with that
emergency;
In a situation related to your health or the public interest
(whether you are a user or a service provider), we may share your personal information
with government authorities and/or other organizations that government
authorities may designate or collaborate with us for the purposes of contact
tracing and supporting government and public safety initiatives, policies or
programmes, and any other reasonably required purposes;
in connection with any merger, sale of company assets,
consolidation, restructuring, financing or acquisition of all or part of our
business by or in another company, for the purposes of such a transaction (even
if the transaction is not ultimately initiated);
In connection with an insurance claim, we will share your personal
information for the purpose of insurance claim processing to the insurance
company we cooperate with, to third parties (including our agents, sellers, suppliers,
contractors, partners and any other persons who provide services to us or you,
perform functions on our behalf, or who we enter into business cooperation
with). with them) for the purposes for which such third parties engage, to make
certain disclosures to relevant and technically required third parties to
process your transaction or for the purposes of our cooperation with such third
parties (as the case may be), which may include allowing such third parties to
provide or offer products or services to you or to endorse You must connect to
your account or perform other activities including marketing, research,
analysis and product development.
When we share personal information with affiliates, we will do so
for the purpose of helping us provide the Application, to operate our business
(including, where you have subscribed to our mailing list, for direct marketing
purposes), or for that purpose they perform data processing on our behalf. For
example, an Alabali affiliate in another country may process and/or store your
personal information on behalf of Smart Technology in your country. All of our
affiliates are obligated to process the personal information they receive from
us in accordance with this Privacy Policy and applicable law.
Where it is not necessary to associate personal information with
you, we will make reasonable efforts to remove the means by which personal
information can be associated with you as an individual prior to disclosure or
sharing of such information.
We will not sell or rent your personal information.
Other than as provided in this Privacy Policy, we may disclose or
share your personal information if we have notified you and we have obtained
your consent to the disclosure or sharing.
Retention of personal information:
Your personal information will only be retained for as long as it
is necessary to fulfill the purpose for which it was collected, or as long as
such retention is required or permitted by applicable law. We will stop
retaining personal information, or remove the means by which personal
information can be linked to you as an individual, as soon as it is reasonable
to assume that the purpose for which such personal information was collected no
longer serves the retention and retention of personal information is no longer
necessary for legal or business purposes.
Please note that there is still a possibility that some of your
personal information may be held by the third party, including by government
agencies in some way. In the event that we share your personal information with
authorized government organizations and/or other organizations that may be
designated by government authorities or cooperate with us, you agree and
acknowledge that the retention of your personal information by the relevant
organizations will follow their data retention policy. Some may also retain
information transmitted through communications between users and service
providers that take place other than using the Application (such as phone
calls, SMS, mobile messages or any other means of communication and collection
of your personal information by our agent). We do not encourage the retention
of personal information by these means and have no liability to you. We will
not be responsible for any retention of your personal information. You agree to
indemnify, defend and hold us, our officers, directors, employees, agents,
partners, suppliers, contractors, and affiliates from and against any and all
claims, losses, liabilities, expenses, damages and costs (including without
limitation legal costs and expenses on a full indemnity basis) arising directly
or indirectly Direct for any unauthorized retention of your personal
information.
Access to and Correction of
Personal Information:
Subject to applicable law, you may ask us to access and/or correct
your personal information in our possession and control, by contacting us at
the details below.
We reserve the right to refuse your requests to access or correct
some or all of your personal information in our possession or control if
permitted or required by any applicable law. This may include circumstances in
which personal information may contain references to other individuals or where
a request for access or a request for correction is for reasons that we
consider to be frivolous, frivolous or malicious.
Cross-border data transfer:
When you use our App and Services in other countries where our App
is also accessible (“Designated Country”), we may transfer your personal
information from your country of origin (“Country of Origin”) to the Designated
Country in order to enable and ensure a smooth customer experience when using
our App abroad. In such a case, we will ask for your consent to transfer your
personal data from the country of origin to the specified country in order to
ensure compliance with applicable laws and regulations.
Your personal information may also be stored or processed outside
of your country by our employees who work for us in other countries, or by
third party service providers, vendors, suppliers, partners, contractors or affiliates.
We will comply with applicable laws and regulations and use all
reasonable endeavors to ensure that our overseas affiliates and all third-party
service providers provide a level of protection comparable to our obligations
under this Privacy Policy.
Security of your personal information:
The confidentiality of your personal information is of the utmost
importance to us. We will use all reasonable efforts to protect and secure your
personal information against access, collection, use or disclosure by
unauthorized persons and against unlawful processing, accidental loss,
destruction, damage or similar risks. Unfortunately, the transmission of
information over the Internet is not completely secure. Although we will do our
best to protect your personal information, you acknowledge that we cannot
guarantee the safety and accuracy of any personal information you transmit
online, nor do we guarantee that such personal information will not be
intercepted, accessed, disclosed, altered or destroyed by unauthorized third
parties due to factors beyond our control. You are responsible for maintaining
the confidentiality of your account details and you must not share your account
details, including your password and one-time password (OTP), with anyone and you
must always keep the device you are using securely and fully responsible.
Changes to the Privacy Policy:
We may review and amend this Privacy Policy at our sole discretion
from time to time, to ensure that it is in line with our future developments, and/or
changes in legal or regulatory requirements. If we decide to modify this
Privacy Policy, we will notify you of any such modifications by a public notice
posted on the App and/or Website, or otherwise to your email address specified
in your account. You agree that it is your responsibility to review this
Privacy Policy regularly for the most up-to-date information about our data
processing and data protection practices, and that your continued use of the
Application or Website, or communication with us, or access to and use of the
following Services, any modifications to this Privacy Policy will constitute
your agreement to This Privacy Policy and all its amendments.
Acknowledgment and approval:
By accepting this Privacy Policy, you acknowledge that you have
read and understood this Privacy Policy and that you accept all of its terms.
In particular, you consent and consent to our collecting, using, sharing,
disclosing, storing, transmitting or otherwise processing your personal
information in accordance with this Privacy Policy.
In circumstances in which you provide us with personal information
relating to other individuals (such as personal information relating to your
spouse, family members, friends or other parties), you represent and warrant
that you have obtained that person's consent, and you hereby consent to, on
behalf of that individual, to collect and use and disclosure and processing of
his personal information by us.
You may withdraw your consent to any or all collection, use or
disclosure of your personal information at any time by sending us reasonable
written notice using the contact details set out below. You may also withdraw
your consent for certain communications and information to be sent to you by
any means of "unsubscribe" or "unsubscribe" in our
communications to you. Depending on the circumstances and the nature of the
consent you withdraw, you understand and acknowledge that after such
withdrawal, you may not be able to use the Application or the Services.
Withdrawing your consent may result in the termination of your account or the
termination of your contractual relationship with us, while all rights and
obligations accrued will remain in full. Upon receipt of your notification of
your withdrawal of consent to any collection, use or disclosure of your
personal information, we will inform you of the potential consequences of such
withdrawal so that you can decide if you actually wish to withdraw consent.
Marketing and promotional
materials:
We and our Partners may send you direct marketing, advertising and
promotional messages via the notifications app, in-app messages, mail, phone
calls, short message service (SMS), chat platform, social media, chat platform,
social media, and email (“Marketing Materials”). ") if you have agreed to
subscribe to our mailing list, and/or have agreed to receive marketing and
promotional materials from us. You may opt-out from receiving such marketing
communications at any time by clicking on any "unsubscribe" method
included in the relevant message, or otherwise contacting us using the contact
details set out below. Please note that if you opt out, we may still send you
non-promotional messages, such as trip receipts or information about your
account.
Anonymous data:
We may create, use, license or disclose personal information,
provided that (i) all identifiers have been removed so that the data, alone or
with other available data, cannot be attributed to or none of them can be
identified. the person, and (ii) that has been combined with similar data so
that the original data forms part of a larger data set.
Third Party Platforms:
The Application, Website and marketing materials may contain links
to websites operated by third parties. We do not control, and are not
responsible or liable for these websites and for the collection, use,
maintenance, sharing or disclosure of data and information by these third
parties. Please refer to the terms and conditions and privacy policies of these
third party websites to learn how they collect and use your personal
information.
When you use our app and enable fingerprint and/or facial
recognition features in your mobile device for authentication purposes, please
note that we do not store such vital data. Unless you are notified otherwise,
this data is stored in your mobile device and may also be stored by third
parties, such as your device manufacturer. You agree and acknowledge that we
are not responsible for any unauthorized access to or loss of such vital data
stored in your mobile device.
The advertisements on our app, website or marketing materials act
as links to the advertiser's website and, as such, any information they collect
by clicking on that link will be collected and used by the relevant advertiser
in accordance with that particular privacy policy.
How to contact us:
If you have any questions regarding this Privacy Policy or if you
would like access to your personal information, please contact Alabali.net
For other questions or complaints, you can contact us via email or
phone at the following contacts:
Alabali customer support and service email and correct your
personal information: Admin@Alabali.net
Call
center for customer support and service providers: (020) 01050009252