affiliates collect, store, use, process, retain, transfer, disclose and protect
your personal information.
- · Personal Information We Collect
- · Use of Personal Information We Collect
- · Sharing Personal Information, We Collect
- · Retention of personal information
- · Accessing and correcting personal information
- · Where do we store your personal information?
- · Security of your personal information
- · Acknowledgment and approval
- · Marketing and promotional materials
- · Anonymous data
- · Third Party Platforms
- · How to contact us
Personal Information We Collect:
We collect information that identifies or can be used to identify, contact or locate the person or device to which such information relates ("Personal Information"). Personal information includes, but is not limited to, name, address, date of birth, occupation, phone number, email address, bank account, credit card details, gender, identity (including or other government entity issued ID, vehicle information, photo, nationality, phone number of our users and non-users in your phonebook). mobile data, health and related financial information, biometric information (including but not limited to facial recognition).In addition, to the extent that other information, including a profile and/or a unique identifier, is associated or combined with personal information Personal information we collect may be provided by you directly or by third parties (for example, when you register or use the Application, when you contact our customer services, or otherwise provide personal information to us). We may collect information in various forms and purposes (including purposes permitted by applicable law).
Information obtained from you or directly from your mobile device:
When you register and create an account with us using the Application, you must provide us with certain personal information, including your name, physical address, email address and phone number. If you are using the Application as a service provider, you must provide us with additional personal information as part of the service provider setup process. This will include your vehicle details (licenses, approvals and other authorizations for you to operate the vehicle and provide transportation services), your insurance policy, and your bank account.
When you use the Application, you are required to provide us with relevant information that we may reasonably require in order for the Application to function, for example:
If you are using the Application as a user, you will need to provide us with information about the type of service you are seeking and pick-up and/or delivery details.
If you are using the Application as a service provider, for the Application to function, you will need to provide us with information about the services for which you can accept requests at that time, and your current details, and after you have accepted a service request from the User as the Service Provider, you may need to provide us with other data that We need it to manage the application and ecosystem, and to monitor the general use of the application.
If you use and/or when a payment or transfer is made through electronic money and/or the electronic wallet facilities offered by us, if you are the payer or sender, you will provide us with information relating to the use, payment or transfer, including but not limited to details of the transfer and/or the recipient of the payment, the amount of payment paid, the type of payment card or account used, the name of the issuer of the payment card or account, the name of the holder of that payment card or account, the payment card or account identification number, the verification code for the payment card or account and the expiration date of the payment card or account Payment or account, as applicable.
If you intend to apply as a registered or verified account holder for our electronic money facility, you will provide us with the requested information including but not limited to your full name, ID numbers, type of ID you are using for registration, address, gender, place and date of birth, occupation, tax details and nationality and/or biometric data.
If you intend to add your payment card or account as a payment source in the Application, you will provide us with information regarding the type of payment card or account registered, the issuer of the payment card or account, the name of the holder of the payment card or account, the payment card or account identification number and the verification code for the payment card or The account and the expiration date of the payment card or account, as applicable.
Information collected when you use the App or visit our website:
Anytime you use the Application or visit our Website, we may collect certain technical data related to your use such as Internet Protocol (IP) address, information such as previously or later web pages, the duration of each visit/session, Internet Device Identity (ID) or control address, Access to media, mobile advertising identifier, and other device information including information about the manufacturer, model, and operating system of the device you are using to access our App or Website.
Anytime you use the App through your mobile device, we will track and collect your location information in real time. In some cases, you will be prompted or required to activate the GPS on your mobile device to enable us to give you a better experience using the Application (for example, to provide you with information about how close the Service is to you). You can always choose to temporarily disable geolocation tracking information on your mobile device. However, this can affect the functionality available in the application.
If you use and/or when a payment or transfer is made through electronic money and/or the e-wallet facility we offer, we may collect certain information regarding your source of funds for recharge (including bank account details), withdrawal recipient account details and record Transaction (including recipient details), invoice details, invoice details, and phone number details.
If you use a Virtual Account that we make available to you to receive electronic money and/or e-wallet payments from a payer, whether you are a service provider or a merchant, we may collect certain information relating to your use including but not limited to the Service and/or the goods handled , the amount you collect from the details of each transaction, withdrawal or settlement, and the date of withdrawal or settlement.
If you use and/or pay through a payment card or account you add in the Application, we may collect certain information regarding transaction history (including recipient details), bill details, bill details, and phone number details.
Information collected from third parties:
We may also collect your personal information from third parties (including our agents, vendors, suppliers, contractors, partners and any other persons who provide services to us, who collect your personal information and/or perform functions on our behalf, or with whom we cooperate). In such cases, we will collect your personal information only for the purposes for which you engage these third parties or in connection with them or for the purposes of our cooperation with such third parties (as the case may be). In particular when you register for a payment card or account through the Application and/or access and add and/or link a payment card or account to the Application, we may collect certain financial information and your financial history (including but not limited to payment ) a record of card transactions, account, payment card, account details and mapping and/or payment card or account status and status) from this payment credential issuer or other third parties.
Information about third parties that you provide to us:
You may provide us with personal information about other individuals (including personal information about your spouse, family members, friends or other individuals). You will of course need their consent to do this - see 'Acknowledgment and Consent' below for more information.
We do not authorize, endorse or prohibit the installation or use of in-vehicle recording devices in any vehicles. When these devices are installed and used in any vehicles, we do not collect any personal information from any in-vehicle recordings by such devices, and no collection of personal information from these in-vehicle recordings is performed on our behalf. Personal information from these in-vehicle recordings is collected at the service provider's sole discretion. We have no control over such collection of Personal Information by the Service Provider and any subsequent use or disclosure by the Service Provider of Personal Information so collected. Where you are a service provider and choose to install and use in-vehicle recording devices in your vehicle, you are solely responsible for notifying the user. Where you are a user and have any objection to the use of in-vehicle recording devices in the vehicle of any Service Provider, you must notify the Service Provider directly and it will be your own responsibility to do so.
When you use the chat features of our application, you will provide us with the phone numbers of our application users stored in your mobile phonebook to enable you to use our chat features and for other internal purposes.
Use of Personal Information We Collect:
We may use the personal information collected for any of the following purposes as well as for other purposes permitted by applicable law ("Purposes"):
When you are a user, we may use your personal information:
- • to identify you, to register you as a user and to administer, verify, deactivate or as such manage your account;
- • to facilitate or enable any verification as we may consider necessary in our discretion before a service provider provides you with services or before we register you as a user, including performing know-your-customer and credit-scoring;
- • to enable service providers to provide you with those services you have requested;
- • to process and facilitate orders and payment transactions you make, including transactions made through any payment card or account available through the Application where applicable;
- • to notify you of any transaction or activities that have occurred within the Application or any other system connected to our Application;
- • to facilitate account and/or wallet linkage, if an account and/or wallet linking feature is initiated between an Alabali account or Alabali Wallet and the third-party platform;
- • to communicate with you and send you information in connection with the use of the Application;
- • To notify you of any updates to the Application or changes to the Services available;
- • to process and respond to inquiries and comments received from you;
- • to maintain, develop, test, improve and customize the Application to meet your user needs and preferences;
- • to monitor and analyze user activities, behavior and demographic data including trends and use of the various services available on the Application;
- • to process and manage your reward points;
- • to offer or provide services from our affiliates or partners;
- • To send you direct or targeted marketing communications, advertisements, coupons, surveys and information about special offers or promotions.
- • When you are a service provider, we may use your personal information:
- • to identify and register you as a service provider and to administer, administer or otherwise verify your account;
- • to facilitate or enable any verification as we may consider necessary at our discretion prior to your registration as a Service Provider, including for KYC and credit registration;
- • to enable you to provide services to users;
- • to process, facilitate and complete payments due to you in connection with any services you have provided;
- • to communicate with you and send information to you in connection with the provision of your services, including transmitting user requests to you and facilitating your acceptance of such requests;
- • to provide you with notice and updates to the Application or changes to the way the Services are provided;
- • to provide you with a report regarding the services you have provided;
- • to process and respond to comments from users about the services you provide;
- • to maintain, develop, test, improve and customize the Application to meet your needs and preferences as a service provider;
- • to monitor and analyze user activities, behavior and demographic data including trends and the service provider's response to the various services available on the Application;
- • to process and manage your reward points;
- • to offer or provide services from our affiliates or partners;
- • To send direct or targeted marketing communications, advertisements, promotions, surveys and information on special offers or promotions.
- • Whether you are a user, a service provider, or otherwise provide personal information to us, we may also use your personal information generally for the following purposes (although in each case we will always act reasonably and not use more personal information than is required for a particular purpose)
- • To carry out related business operations and functions;
- • To monitor application usage, manage, support and improve the efficiency of performance, growth, user experience and functionality of the application
- • To provide assistance with respect to and resolution of any technical difficulties or operational problems with the Application or the Services;
- • To generate statistical information and analytics data for the purpose of testing, research, analysis, product development, business partnership and collaboration;
- • to prevent, detect and investigate any prohibited, illegal, unauthorized or fraudulent activities;
- • to facilitate transactions of business assets (which may extend to any merger, acquisition or sale of assets) involving us and/or any of our affiliates;
- • To enable us to comply with our obligations under any applicable law, including but not limited to responding to inquiries, investigations or regulatory directives, complying with regulatory filing requirements, preparing reports, licensing, and performing audits, due diligence and investigations.
Sharing Personal Information We Collect:
We may disclose, allow access to, or share your personal information with affiliates and other parties for any of the following purposes as well as for other purposes permitted by applicable law:
where you are a user, for the purpose of enabling a service provider, to perform or provide a service;
where you are a service provider, for the purpose of enabling the user to request or receive a service from you;
Where required or authorized by applicable law (including but not limited to responding to inquiries, investigations, or regulatory directions, or complying with legal or regulatory filing and reporting requirements, and licensing requirements), for the purpose identified as such applicable law;
when instructed, requested, requested, or authorized by government authorities, for the purpose specified in government policy, regulations or applicable law;
where there is any form of legal process between you and us, or between you and a third party, in connection with or in connection with the Services, for the purposes of that legal process;
in connection with any verification that we or any third party may consider necessary before a Service Provider provides you with Services or registers you as a User, including for KYC and credit registration;
Where we enable our Services on the third-party platform, (i) to help us obtain your personal information and/or (ii) to register you or allow you to use our Services from those platforms.
in the event of an emergency related to your safety (whether you are a user or a service provider) for the purposes of dealing with that emergency;
In a situation related to your health or the public interest (whether you are a user or a service provider), we may share your personal information with government authorities and/or other organizations that government authorities may designate or collaborate with us for the purposes of contact tracing and supporting government and public safety initiatives, policies or programmes, and any other reasonably required purposes;
in connection with any merger, sale of company assets, consolidation, restructuring, financing or acquisition of all or part of our business by or in another company, for the purposes of such a transaction (even if the transaction is not ultimately initiated);
In connection with an insurance claim, we will share your personal information for the purpose of insurance claim processing to the insurance company we cooperate with, to third parties (including our agents, sellers, suppliers, contractors, partners and any other persons who provide services to us or you, perform functions on our behalf, or who we enter into business cooperation with). with them) for the purposes for which such third parties engage, to make certain disclosures to relevant and technically required third parties to process your transaction or for the purposes of our cooperation with such third parties (as the case may be), which may include allowing such third parties to provide or offer products or services to you or to endorse You must connect to your account or perform other activities including marketing, research, analysis and product development.
Where it is not necessary to associate personal information with you, we will make reasonable efforts to remove the means by which personal information can be associated with you as an individual prior to disclosure or sharing of such information.
We will not sell or rent your personal information.
Retention of personal information:
Your personal information will only be retained for as long as it is necessary to fulfill the purpose for which it was collected, or as long as such retention is required or permitted by applicable law. We will stop retaining personal information, or remove the means by which personal information can be linked to you as an individual, as soon as it is reasonable to assume that the purpose for which such personal information was collected no longer serves the retention and retention of personal information is no longer necessary for legal or business purposes.
Please note that there is still a possibility that some of your personal information may be held by the third party, including by government agencies in some way. In the event that we share your personal information with authorized government organizations and/or other organizations that may be designated by government authorities or cooperate with us, you agree and acknowledge that the retention of your personal information by the relevant organizations will follow their data retention policy. Some may also retain information transmitted through communications between users and service providers that take place other than using the Application (such as phone calls, SMS, mobile messages or any other means of communication and collection of your personal information by our agent). We do not encourage the retention of personal information by these means and have no liability to you. We will not be responsible for any retention of your personal information. You agree to indemnify, defend and hold us, our officers, directors, employees, agents, partners, suppliers, contractors, and affiliates from and against any and all claims, losses, liabilities, expenses, damages and costs (including without limitation legal costs and expenses on a full indemnity basis) arising directly or indirectly Direct for any unauthorized retention of your personal information.
Access to and Correction of Personal Information:
Subject to applicable law, you may ask us to access and/or correct your personal information in our possession and control, by contacting us at the details below.
We reserve the right to refuse your requests to access or correct some or all of your personal information in our possession or control if permitted or required by any applicable law. This may include circumstances in which personal information may contain references to other individuals or where a request for access or a request for correction is for reasons that we consider to be frivolous, frivolous or malicious.
Cross-border data transfer:
When you use our App and Services in other countries where our App is also accessible (“Designated Country”), we may transfer your personal information from your country of origin (“Country of Origin”) to the Designated Country in order to enable and ensure a smooth customer experience when using our App abroad. In such a case, we will ask for your consent to transfer your personal data from the country of origin to the specified country in order to ensure compliance with applicable laws and regulations.
Your personal information may also be stored or processed outside of your country by our employees who work for us in other countries, or by third party service providers, vendors, suppliers, partners, contractors or affiliates.
Security of your personal information:
The confidentiality of your personal information is of the utmost importance to us. We will use all reasonable efforts to protect and secure your personal information against access, collection, use or disclosure by unauthorized persons and against unlawful processing, accidental loss, destruction, damage or similar risks. Unfortunately, the transmission of information over the Internet is not completely secure. Although we will do our best to protect your personal information, you acknowledge that we cannot guarantee the safety and accuracy of any personal information you transmit online, nor do we guarantee that such personal information will not be intercepted, accessed, disclosed, altered or destroyed by unauthorized third parties due to factors beyond our control. You are responsible for maintaining the confidentiality of your account details and you must not share your account details, including your password and one-time password (OTP), with anyone and you must always keep the device you are using securely and fully responsible.
Acknowledgment and approval:
In circumstances in which you provide us with personal information relating to other individuals (such as personal information relating to your spouse, family members, friends or other parties), you represent and warrant that you have obtained that person's consent, and you hereby consent to, on behalf of that individual, to collect and use and disclosure and processing of his personal information by us.
You may withdraw your consent to any or all collection, use or disclosure of your personal information at any time by sending us reasonable written notice using the contact details set out below. You may also withdraw your consent for certain communications and information to be sent to you by any means of "unsubscribe" or "unsubscribe" in our communications to you. Depending on the circumstances and the nature of the consent you withdraw, you understand and acknowledge that after such withdrawal, you may not be able to use the Application or the Services. Withdrawing your consent may result in the termination of your account or the termination of your contractual relationship with us, while all rights and obligations accrued will remain in full. Upon receipt of your notification of your withdrawal of consent to any collection, use or disclosure of your personal information, we will inform you of the potential consequences of such withdrawal so that you can decide if you actually wish to withdraw consent.
Marketing and promotional materials:
We and our Partners may send you direct marketing, advertising and promotional messages via the notifications app, in-app messages, mail, phone calls, short message service (SMS), chat platform, social media, chat platform, social media, and email (“Marketing Materials”). ") if you have agreed to subscribe to our mailing list, and/or have agreed to receive marketing and promotional materials from us. You may opt-out from receiving such marketing communications at any time by clicking on any "unsubscribe" method included in the relevant message, or otherwise contacting us using the contact details set out below. Please note that if you opt out, we may still send you non-promotional messages, such as trip receipts or information about your account.
We may create, use, license or disclose personal information, provided that (i) all identifiers have been removed so that the data, alone or with other available data, cannot be attributed to or none of them can be identified. the person, and (ii) that has been combined with similar data so that the original data forms part of a larger data set.
Third Party Platforms:
The Application, Website and marketing materials may contain links to websites operated by third parties. We do not control, and are not responsible or liable for these websites and for the collection, use, maintenance, sharing or disclosure of data and information by these third parties. Please refer to the terms and conditions and privacy policies of these third party websites to learn how they collect and use your personal information.
When you use our app and enable fingerprint and/or facial recognition features in your mobile device for authentication purposes, please note that we do not store such vital data. Unless you are notified otherwise, this data is stored in your mobile device and may also be stored by third parties, such as your device manufacturer. You agree and acknowledge that we are not responsible for any unauthorized access to or loss of such vital data stored in your mobile device.
How to contact us:
For other questions or complaints, you can contact us via email or phone at the following contacts:
Alabali customer support and service email and correct your personal information: Admin@Alabali.net
center for customer support and service providers: (020) 01050009252